FAQ

🏷️ One-of-a-Kind Items (That You Can Actually Afford)

Q: If everything is a one-of-a-kind original, why aren't you charging more for it?

A: Who wouldn't like to earn more? Yes, this is incredibly slow fashion—every single individual piece is handcrafted while I fight my own existential dread and brain demons. Gatekeeping items behind financial privilege is an asshole thing to do. I’ve regularly found cool shit that I either couldn't afford or thought was overpriced. I want my stuff to be accessible to the rebels, outcasts, opinionated, the weirdos and regular humans—not just people with deep pockets, massive egos and small dicks. I price my items so you can actually own them, because life is miserable enough without being priced out of your own aesthetic.
P.S. The downside to not price-gouging you? I still have to clock in for my day job  working the capitalism machine. Until I win the lottery or sell enough of these to clear my mortgage, I'm chained to the desk. Consider every purchase a tiny payment toward my eventual prison break.

📦 Shipping &  Getting This Stuff into your anxious, waiting hands

Q: When will my order actually ship? The anticipation is killing me.

A: Take a deep breath, kitten. Orders are processed within 3–5 business days. I always aim to be quicker but life loves to test my sanity with unexpected plot twists.
Once it leaves my dark little hands, here is the estimated travel time for your order:

• Within the NL: 3–5 business days.

• Within the EU: 3–10 business days.

• Rest of the World: 15–45 business days.

Please note: these timelines are if everything goes great and to plan. Each couriers hand-off point works entirely to their own desires, mood swings and staffing levels on any given day. May the odds be ever in your favor that you get it earlier or at least somewhere within these timelines.

You’ll get a tracking link sent to your email so you can stare at it intensely, pretending your psychic energy will make the mail truck drive faster.

Q: Where do you ship? 

A: Current shipping locations are the Netherlands, select EU countries*, and 11 other lucky countries across the globe. (Check the dropdown at checkout to see if your corner of the world made the cut). If your country isn’t on the list, don't spiral just yet. Send us a message and we’ll see if we can pull some strings to get our darkest and most delightful delivered straight to your doorstep. 
*Thanks to the EU Packaging & Waste Regulations (PPWR) implemented Aug 2026, every single EU country now requires its own (costly) special registration, paperwork and swearing an oath to their local waste management gods before we can drop a box in the mail. Because nothing says "protecting the planet" quite like suffocating small businesses in an endless nightmare of red tape and additional costs. If your country’s dropdown isn't active, blame the global bureaucracy gods—or shoot us a message and we'll see if we can legally bypass the void for you.

Q: My tracking says "delivered," but it’s not here. Did the void swallow it?

A: The void or more likely, your neighbors. Before you panic-message us and we then panic (the anxiety is real!), check your porch, behind the bushes, in you garden or ask your roommate if they stole it because they have no style of their own. If it’s still missing after 3 days, message the carrier— who will no doubt immediately forward you to us, as no carrier likes to be responsible for the items they've been paid to deliver.

💸 Trust Issues & The Corporate Overlords (Payment & Legality)

Q: Are you a legally registered business?

A: Currently? No. Right now, this is a passionate, slightly unhinged and hopeful hobby venture. Until I know for absolute certain that this beautiful disaster is going to be a roaring success, I’d rather not flirt badly with the government. The taxman is mean, ugly and clearly derives pleasure from watching emotionally overwhelmed creators suffer. Things are being kept lowkey until we're forced to officially introduce ourselves to him, we’re hoping to at least be on speaking terms by then.

Q: Why do you only accept PayPal? Is this a scam or are you just testing me?

A: We know, it sucks balls. As we aren't a formally registered business yet, Shopify's corporate overlords won't let us use their shiny payment gateways. PayPal is our only option here. Paypal offers full buyer protection, which means your money is heavily guarded by their corporate security forces while your package makes its way to you. 

If you absolutely despise PayPal (valid), you can actually grab the same items over on our Etsy shop instead. They offer way more payment methods and it's a great alternative if you want to avoid giving PayPal your money.

Q: Why are you also on Etsy? Do you have commitment issues?

A: OmG, you don't?! And this is why we all have therapists. As we’re a fresh, new brand, we totally understand that the internet is a scary place filled with scams and you may not be confident buying from us directly. Honestly? No judgment—we don't trust strangers on the internet either, unless they have candy, of course (lets be clear, the good kind - full sized bars, not the fun sized!

Etsy is a long-established platform that people trust. Hooray for corporate safety nets! If you aren't quite ready to take a leap of faith on our standalone site yet, we’d love for you to shop comfortably over there. The catch? Prices are slightly higher on Etsy to cover their corporate overlord soul-sucking platform fees. Think of it as a small fee for your own peace of mind.

🎨 Manifesting Your Dark Thoughts (Custom Requests)

Q: Do you take custom requests? Or do I have to settle for your trauma?

A: YES! We absolutely do. There are hundreds if not thousands of ways to manifest your chaotic energy, so creating a single listing for it would be impossible (and exhausting, I already have anxiety just thinking about it). If you have a vision brewing in that gorgeous, twisted mind of yours—whether it's for custom drinkware or a bag to carry your emotional baggage—slide into our inbox. Let’s collaborate and turn your deeply creative, beautifully dark thoughts into a physical, magical item you’ll treasure forever. Or at least until the hyperfixation wears off.

Q: Are custom items more expensive? Or are you just greedy?

A: Yes, they are. And yes, we know that sucks. Trust us, no one hates paying more than we do—I mean, have you seen this dumpster fire of an economy?

Here’s the thing: custom pieces require way more brain power, precious time, and agonizing effort to perfect (ZoMgS, the perfectionism real). Because we're actually putting additional labor into making your specific fever dream come to life, it costs a bit extra. On the bright side? You’ll walk away with a completely unique, one-of-a-kind piece dedicated entirely to your beautifully eccentric, over-the-top taste. You can't put a price tag on that level of main-character energy, oh wait, we do.

💔 Returns & Regret

Q: Can I change or cancel my order?

A: If you ordered a custom or made-to-order piece, you have a strict 1-hour window after purchasing to email us, if you made a mistake. Once I start handcrafting your specific fever dream, it’s locked in. 

If you ordered a standard, ready-to-ship item, you can cancel it before it leaves my hands. If the void has already claimed it and it has already shipped, you'll have to wait for it to arrive and send it back to us. Just know that you will be entirely responsible for covering the return shipping costs to get it back to me. 

Q: What is your return policy? (It’s not you, it’s me).

A: We get it, commitment is terrifying (let's refer to many of the men I've dated). For online purchases, we accept returns within 14 days of delivery for store credit or refunds. The items must be unworn, unwashed, and completely free of makeup stains, pet hair, or the tears of your enemies.
🖤 Note: Final sale items are truly final. Just like the closing down of your favorite 2000s emo band. No exceptions.

Q: What about items bought in person at a market or pop-up?
A: All market sales are final. No returns, no exchanges, no refunds once you walk away from the stall.

Why? Because in-person shopping gives you the glorious privilege of touching the item, inspecting every stitch, zipper, patch, sticker or glue marks and making sure it fits your specific brand of chaos before handing over your hard-earned money.

If you suffer from post-market buyer’s remorse or sudden existential dread on the walk home... I’m sorry, but that item belongs to you now. Welcome to your new life together!  

(Exception: If your item suffers a freak structural breakdown—like a strap snapping on day one—reach out with proof. We’re chaotic, not monsters.)

Q: How do I start a return without having to talk to a human?

A: Look, I truly respect the social anxiety—I live it every single day. But unfortunately, you do have to deal with a human fleshbag to get this sorted. The good news? She’s lovely, unless you catch her on a particularly cursed day.

To start a return, just swallow your fear and email me at shopnotemma@gmail.com with your request. I promise to make the process as painless as humanly possible, and we'll take it from there.

📇 Existential Crises

Q: How do I contact customer service if I’m actually having a crisis?

A: If it’s an order crisis, email us at shopnotemma@gmail.com. We answer within 24 hours (Monday–Friday), unless we're currently having our own scheduled breakdowns.

The TL;DR Terms & Policies (Because Life is Too Short for Fine Print)

Look, we know life is way too short to read actual Terms & Conditions. Seriously, it would take like three days, and honestly, legal shit is never straightforward or easy to understand. So, to save us both from an existential crisis, here is a very high-level, chaotic-but-honest overview of our policies.

(But also, if you are a glutton for punishment and this super high-level summary doesn't quite tickle the itch, you can find the dense, boring, and legally official full T&Cs tucked away in the footer of our site.)

💔 The Return & Drama Policy

• The Clock is Ticking: You have 14 days from delivery to request a return. Emo kids in the EU get the same 14 days, no questions asked, because European laws actually care about your buyers' remorse.

• Keep it Clean: The item must be unused, unwashed, unworn, and not covered in pet hair or tears (yours or those of your enemies).

• You Pay to Send it Back: Email us at shopnotemma@gmail.com to start a return. We don't do prepaid labels, so you’ll have to pay for your own return postage. Use tracking or the mail void might swallow it.

• Exchanges: We don't do traditional exchanges. Get your return approved, return the item you hate, receive confirmation your return has arrived and your refund is being process and then buy the new thing you actually want.

• Absolutely No Returns On: Sale items, gift cards, or custom orders. You bought it, you own it.
  
  

💸 The Money Part

• Once we inspect your return and confirm you didn't ruin it, we'll refund your original payment method within 10 business days. Banks are slow, so give them a minute. If it's been 15 business days and the bank is still hiding your money from you, email us.
  
  

📦 Shipping & Survival Guide

• Ready-to-Ship Items: Out the door in 3 to 5 business days.

• Custom/Made-to-Order Pieces: These are handcrafted from pure hyperfixation. Give us 20 to 30 business days to birth them into existence before they ship.

• Travel Times: Once shipped, it takes 3–5 days for the NL, 3–10 days for the EU, and 15–45 days for the rest of the world (blame customs, international politics, the direction of the wind, or Mercury being in retrograde for the absolute absurdity of that delivery window). The dates are assuming everything goes well and to plan and are in no way guaranteed.

• Duties: If you live outside the EU, you might (very likely) get hit with customs fees. That financial transaction is strictly between you and your government, which you are solely responsible for paying. 
  To my US besties: thanks to the current political landscape and given the current administration's absolute obsession with tariffs, the odds of you getting dinged are incredibly high. Don’t hate the seller, hate the system, please direct your rage at the White House, not my inbox. 
  

🚨 Oopsies & Disasters

• Inspect Immediately: Check your items the second they arrive, we already know you’re going to tear into that box the moment it hits your doorstep with the manic vigor of a raccoon digging through premium trash. If something is broken, defective or god forbid I sent the wrong thing (I'm already sweating from the sheer secondary embarrassment of this hypothetical scenario), email us within 14 days with photos so we can make it right.

• Addresses: Double-check your address at checkout. If you send it to your ex's house by mistake, we can’t save you. Though, let’s be honest, your ex will definitely end up keeping it and loving it, unless they have utterly tragic taste... which just proves they have terrible judgment. No wonder they’re an ex.

• Stolen Packages: Once the courier marks it as "Delivered," it is officially out of our hands. Keep an eye on your tracking so the porch pirates (bastards!) don't win.